Amazon Same-Day Delivery (TForce)

Amazon has replaced Dynamex with TForce as a contractor for same-day deliveries. There are no changes to the workflow and it will be processed the same way as before.

Same-Day Delivery is a shipping option that qualified Amazon sellers can offer on their listings. Same-Day Delivery is only available in select cities in the US. Amazon has contracted with TForce to pick up and deliver the Same-Day Delivery orders. Shipping labels must be purchased through the Amazon Buy Shipping tool.

Configure Seller Central for Same Day Shipping

  1. Sellers must qualify and enroll in the Same-Day Delivery program. Read more here.
  2. Sellers must migrate to the New Shipping settings and set up their shipping as explained here.

Ship Same-Day in ShipBridge

  1. Configure ShipBridge for Same Day shipping. This is a one-time configuration.
    1. In ShipBridge, Menu > Options > Carriers > Amazon.
    2. Enable Use Amazon.
    3. Enter your MWS credentials. You can take them from your Amazon Settings page. Secret Key = Marketplace Associate Key.
    4. Select the default Delivery Experience – Signature confirmation, etc.
    5. Select printer and check if thermal.
    6. If you have multiple companies with different Amazon accounts, use the Per Company Configuration.
    7. Save.
  2. Locate the order. You can create a saved search in SellerCloud for Same Day orders  and then filter by the Saved Search in ShipBridge.
  3. Right-click and choose Calculate Rates. This is the equivalent of “Get Eligible Services” when Shipping through Seller Central or SellerCloud.
  4. Find the services with the Amazon Provider in the grid: Select “TForce.”
  5. Check the box “Will Pick Up.”
  6. If applicable, you can modify the “delivery experience” by editing the order details (right-click on order > Edit Order > Order details.)
  7. Ship the order by pressing Ship and Print Labels button. This will “Buy the Label” from Amazon, and return a valid shipping label.
  8. You can also cancel the label. Cancelling a label will not mark the order as cancelled/refund or unshipped on Amazon; it will void the shipping label and you must generate a new one. Cancelling the label will set the order as unshipped in SellerCloud. Note! The order will still have a shipped status on Seller Central due to downstream dependencies that Amazon does not want to break as it moves to an unshipped state.

Ship Same-Day from SellerCloud

  1. Client Settings > Enable Generate Shipping Labels via Amazon.
  2. Open an order.
  3. Select Buy/Cancel Shipping From Amazon.
  4. On the following page, complete the request form: Package dimensions, weight, and Ship From Address (defaults to company address) are required.
  5. Press Get Eligible Services.
  6. On the following page, select a ship method. The Amazon rate charges appear on the right column. Note! if you configured Stamps.com in Seller Central, those services will also be available for purchase.
  7. Check the box “Will Pick Up.”
  8. Press Buy Shipping. The order will be updated as Shipped with tracking in SellerCloud and in Seller Central.
  9. On the following page, download the shipping label.
  10. You can also cancel the label. Cancelling the label will not mark the order as cancelled/refund or unshipped on Amazon; it will void the shipping label and you must generate a new one. Cancelling the label will set the orders as Unshipped in SellerCloud. Note! The order will still have a shipped status on Seller Central due to downstream dependencies that Amazon does not want to break as it moves to an unshipped state.

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