Creating an RMA Return Label

Return shipping labels can be generated within SellerCloud and emailed to the customer. A shipping label log will log all return labels generated in SellerCloud. This is a log per company and is located under Company Settings > Toolbox > Shipping Label Log.

To create an RMA label in SellerCloud, you first configure 2 settings under the Settings Tab:
  1. Navigate to the Settings Tab, select the company, and open the Toolbox. Scroll down and select Return Settings. Fill in the return address that will appear on the return label, and select the default Carrier and Shipping services. Do not put spaces, parentheses, or dashes into the phone number as this may cause errors; format the number as shown below:The carrier that you set here will be the default one for all RMA return labels when creating new return labels.
  2. Select ToolBox Shipping API and verify that your API credentials are filled in for the default company you will use for your RMA labels.

    To print an RMA Label, you must first create an RMA. If you’re unsure how, see the tutorial How to Create an RMA


Generate a Return Label

    1. After you have completed or verified the above:
        • Navigate to the Orders tab in SellerCloud and select Manage RMA above the Search Grid; or,


      • You can Print a Label right after you create an RMA from Orders Page
    2. Under Manage Return Labels page, select Create New Label.


  1. Verify the information that generated, and change Shipping CarrierShipping Service, Weight if needed.

  2. After you select Generate Label, email the RMA label to the customer or download the label to your local computer in PDF format and print it anytime.
  3. To Void the RMA Label, select Manage Return Label in the above link.

  4. On the Manage Return Label, select the label you want to Void, and from the dropdown menu, select Void Label.


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