Importing Tracking for Orders and Dropship POs Overview

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Importing tracking info

When dropshipping, a vendor will often send tracking information in a file. Sellercloud provides a template which can be used to import the tracking, provided that the vendor is willing to use that format. The tracking information will import on the customer order, not the PO that was auto-generated by the dropshipped request, and will be uploaded to the channel with the next automatic feed.

 This import does not support multi-package orders. Tracking numbers can be updated to multiple packages on the Sellercloud interface. On the order, select Ship Items from Action Menu, then place the tracking number on each package and ship.
  1. Go to Orders > Tools > Import Order Info > Tracking Info. Download the template.
  2. Populate the following fields:Sellercloud orders import order info tracking excel template example
  3. Conditions:
    1. If OrderID is provided, then there is no need for OrderSource or OrderSourceOrderID or PO#.
    2. If PO# is provided, then  OrderIDOrderSource or OrderSourceOrderID aren’t needed.
    3. If both OrderID and PO# are not available, then you will need both OrderSource and OrderSourceOrderID.
  4. In Sellercloud, return to Import Order Info > Tracking Info.
  5. Select Company > Click to upload file > Import. All column headers must be in the file whether or not the column is populated by any data.   If the vendor has a different format, contact Sellercloud Support to create a custom Import Tracking Plugin.

Important Note: All column headers must be in the file whether or not the column is populated by any data.

  • Any standard date/time format is acceptable (e.g. 7/12/2020 4:45 PM / July 12 2020 4:45 PM)
  • The Carrier and Shipping method should match what is set on the order in Sellercloud
  • The Shipping Cost can be entered to make sure the P&L is correct on the order.
  • Warehouse Name can be entered to change the ShipFromWarehouse on the order, which determines which warehouse inventory is deducted from.

Creating a scheduled task

If you want to regularly import order tracking information, you can create a scheduled task in Sellercloud. This will automate the import to run on a schedule of your choosing.

  1. Access Settings > Companies > Manage Scheduled Tasks.
  2. Select the plus icon.
  3. Set the Task Type as Import Order Tracking.
  4. Create a Task Name > Select the Company > Choose Start Time > Create.Sellercloud settings companies scheduled task import order tracking
  5. Clicking on the notification allows you to edit this scheduled task.
  6. Click Edit > Import Options > Import From > FTP.
  7. Enter FTP credentials.
  8. You can also select a Recurrence or use a custom Plugin.
  9. Save any changes.

Emailing POs for dropshipped orders

In Sellercloud, this feature lets you email POs to different vendors when orders are dropshipped. 

  1. Access your desired PO > Actions > Send PO via Email. sellercloud po actions send po via email
  2. In the General panel, fill out the required credentials. You can add attachments or choose a pre-existing email template. sellercloud po send po via email email credentials
  3. Enter your email into the Message panel > Send


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