Wayfair LTL

Understanding Wayfair LTL

When Wayfair LTL (less than truckload) orders come into Sellercloud, they will be automatically registered for pickup with Wayfair, and the BOL (Bill of Lading) and shipping labels will be downloaded and automatically saved to the order documents.

You can then ship these orders using ShipBridge to print these documents and mark the orders as shipped.

Follow the workflow’s 3 main procedures:

Configuring settings

  1. Go to Company > Toolbox > Wayfair > General Settings.
  2. Important! You must select the Enable Wayfair API box to see all API-related settings on this page.
    1. If you do not see this box, you must contact Sellercloud Support and ask them to enable the setting EnableWayfairAPI on the back end, so that the box will appear on the General Settings page. After that box appears, check it to see all the API-related settings to configure. Otherwise, you will be unable to proceed as described below.
  3. Log into Wayfair’s extranet, create an application, and generate the Client ID and Client Secret.
  4. Back in the Wayfair General Settings, paste these values into the Client ID and Client Secret fields.
  5. Click Save Settings.
  6. To download the token, click Action Menu > Download Auth Token > Go. (The token should automatically refresh when necessary, but you can always select Refresh Auth Token if Needed from the Action Menu.)
  7. To have orders registered automatically, select Auto Register LTL Orders with Wayfair:
    1. If you enable this setting, you must also enable Use 24 Hours From Order Date, so Sellercloud knows when to automatically register the orders.
    2. If you do not want orders registered for pickup on specific dates, select Don’t Schedule Pickup On for all those days, or custom dates, that apply.
  8. Save Settings.

Registering orders

If the settings in Step #7-7a above are enabled, orders will be automatically registered for pickup with Wayfair.

However, you can also manually register orders:

  • Single order – On the order’s details page, click Action Menu > Register Order With Wayfair > Go
  • Multiple orders – On the Manage Orders page, select the orders > Action Menu > Register Order(s) with Wayfair > Go

In either case, you will be prompted to enter a pickup date before registering the order(s):

After an order is registered with Wayfair, the Bill Of Lading and Shipping Label will be downloaded and saved on the order. To view/download them, on the order details page:

  • Click the Documents link in the Order Status panel; or,
  • Click Action Menu > Manage Documents > Go

    Here’s the Documents page:

Shipping orders

You can ship Wayfair LTL orders from ShipBridge using either Scan and Ship or the Orders Grid.

  1. In ShipBridge, click Menu > Options > Shipping > Scroll to the bottom.
  2. In the Laser printer for order documents field— Choose the printer to use for the Wayfair LTL BOL.
  3. In the Thermal printer for order documents field— Choose the printer to use for the Wayfair LTL shipping labels.
  4. Ship the order from either:
    1. Scan and Ship tab:
      1. Scan and verify the order as you would any other order.
      2. Instead of standard shipping labels, the Wayfair order’s documents (BOL and shipping label) will print, and the order will be marked as shipped in Sellercloud.

    2. Orders Grid:
      1. Select the order(s) > Right-click > Choose either:
        1. Print Channel-Specific Documents – Print documents without marking order(s) as shipped; or
        2. Print & Ship Using Channel-Specific Documents – Print documents and mark order(s) as shipped
  5. Either way, ShipBridge will not change the carrier on the order; it will stay with whatever came in from Wayfair. You will not see the carrier in ShipBridge for these orders. The tracking number used will be the Wayfair Order ID (Sellercloud’s Channel Order #).
  6. When orders are marked as shipped in Sellercloud, the tracking will be updated by default the next time we communicate with Wayfair.
  7. After the truck picks up the orders, you can easily set them as OK to Process:
    1. Enable the Client Setting Enable custom fulfillment for all channels.
    2. Contact Sellercloud Support to enable the required stored procedure on the back end.
    3. Create a saved search with the following filters (you could name the search “Wayfair LTL shipped orders waiting to process”):
      1. Channel: Wayfair
      2. Company (optional if you have more than one Wayfair): Select the company
      3. Shipping Status: Fully Shipped
      4. Shipping Carrier: LTL
      5. Ok to Process: Waiting
      6. Tracking Uploaded: Not Uploaded
    4. Open this saved search to see these orders > click Action Menu > Set OK to Process > Go. Tracking will be sent the next time the Wayfair service runs.

Using Skustack’s Ship Verify

If you use Skustack’s Ship Verify workflow and want to scan Wayfair LTL orders as they leave the warehouse, you must scan the Wayfair Order ID barcode – the top barcode on the label – as the tracking number, since that is how it is saved in Sellercloud. Scanning the tracking number on the label will not match the shipment to any order in Sellercloud.

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